FAQ

  • General information
  • About Sign Up
  • Fees and Payouts
  • Refund
  • Purchase Protection with Facebook Pay
  • Contact KGP

What is Facebook Pay?

Facebook Pay is a seamless and secure way to make payments in Facebook and its suite of apps. It is now launched to Facebook users in many countries including Thailand. For Thailand, KGP is the payment service provider that process transactions in Messenger that allows buyer to make payments to seller through Facebook Pay (credit card, debit card, or bank transfer via mobile banking applications) directly in Messenger.

What is the service KGP provide on Facebook?

KGP provides the online payment solution on Facebook that allows Facebook sellers to request and accept payments from buyers directly through the Page Messenger Inbox.

The buyers can make payments to the sellers through Facebook Pay which can pay with credit/debit card (Visa, Mastercard, and JCB), or money transfer via mobile banking applications directly without having to switch to other application.

Who should use KGP payment services?

It is suitable for those who sell products or services online via a “Facebook Page”.

What type of Facebook Page is eligible to register for KGP payment services on Facebook?

Facebook Page with shop section with the Thai baht as its currency, and conduct business legally. Both individual person and juristic person (registered company) are eligible to register and use the service.

Could SMEs (registered companies) or large organizations sign up for KGP payment services on Facebook

Yes.

What are the benefits to sellers?

It helps sellers to manage orders easily, conveniently, and more efficiently. The seller does not have to provide a bank account to a buyer for the payment. The seller easily types the payment amount that wants to request from the buyer into Page Messenger Inbox, and the buyer can click to make payment accordingly in the chat box. through Facebook Pay. When the buyer paid, the status of the payment automatically updates to Paid to both seller and buyer.

Please find the benefits HERE

Is KGP payment on Facebook reliable and secure?

It is very secure because all transactions are encrypted and protected by the PCI DSS security standard.

How can I disable my account on Facebook?

Log-in to your Facebook Page (via PC/Notebook only) > click “Manage Shop” > click “Payment Settings” > click “Disable Payment” 

Individual Person


How to set up KGP payment on Facebook?

You can sign up directly from your Facebook Page. Click here for the application process.

Important note:

  • Only the “page admin” can sign up for the service
  • If you want to check whether you are the page admin, go to your Facebook Page > Settings > Edit Page Roles
  • Please ensure that the personal information of the applicant must match with
    (1) the personal information appears on your Thai National ID card you will be uploading
    (2) the name and last name of banking account that will be linked on the final step of the application

Remark: The personal information of the applicants will be used to confirm personal identity to increase security for your account.

Can I set up KGP payment on Facebook and start requesting and accepting money through Facebook Pay immediately?

You will get Facebook Notification to inform the approval status and start accepting Facebook Pay within 24 hours after signing up. However, if you have trouble on setting up, please contact the call center at 02-008-8820 (24/7 support)

How to upload the photo of the Thai National ID card?

Please find below how to upload (when sign up on PC/Notebook) or shoot the photo (when sign up on mobile) of your Thai National ID Card

  • You must upload or shoot the photo of “the front” of your ID card only
  • All the information is visible and the photo is clear
  • The size of photo fits to the screen, not too small, not blur, and not put the black color or highlight over any information on the card

Remark: This information is used to confirm your identity to increase for your account.



Juristic Person


What is Facebook Page ID?

It is the ID number of your page. Go to your Facebook Page > More > About

Desktop

Mobile

Mobile

What’s the difference between registration as a Juristic Person and as an individual?

There’s no difference in terms of usage, function, and conditions. Only the sign up process is different. If you want to sign up as a juristic person, please follow the process specified HERE. If you have any question, please contact call center at 02-0088820.

If I already registered as an individual, how do I register as Juristic Person?

Please contact call center at 02-0088820

How to sign up as juristic person? Can I use the service instantly after signing up?

Please follow the sign up process specified HERE. You can start accepting payments when you get the approval result via Facebook Notification (within 3-6 days after submitting the documents).

Do I need to have Juristic Bank’s account with Kasikorn Bank?

Seller must have Juristic Bank’s account with Kasikorn Bank. However, seller can use any bank’s Jusristic account to receive payouts from KGP.

In case the Juristic Person doesn’t have Juristic Bank’s account with Kasikorn Bank, such Juristic Person must open Juristic Bank’s account with Kasikorn Bank before registration. For more details, please visit.

How do I submit documents?

Please have the authorized director(s) or the person who is authorized to act on behalf of the company submit the application form and company documents at Kasikorn Bank (any branch) and confirm identity.

When will I know the application result?

After you submit the required documents, you’ll receive a Facebook notification within 3-6 business days about the status of your application.

What are the fees when accepting Facebook Pay with KGP?

For merchants (sellers):

  • NO set up fee, monthly, or annual fee
  • NO transaction fees when accepting money via mobile banking apps
  • Accept credit/debit cards with MDR 2.5% (ex.vat) per transaction

Example of MDR fee and Vat calculation:

With payment amount 100 THB, we will charge the MDR at 2.5% which is 2.50 THB. Then, will calculate the 7% of VAT on the fee (2.50 THB x 7% = 0.175 THB, so the total charge would be 2.50 THB + 0.175 = 2.675 THB)

If the seller wants to request for the Tax-Invoice, please contact call center at 02-008-8820. KGP will send the Tax-Invoice to the address given when registering for KGP.

For customers (buyers):
No any fees for buyers.

How many payment methods are available, and in what currency can merchants accept payments?

Seller can accept payments from the customers through Facebook Pay with the following payment options

  • Credit and debit cards (VISA, Mastercard, and JCB)
  • Money transfers through the mobile banking applications of Kasikorn Bank,Bangkok Bank, Siam Commercial Bank, and Bank of Ayudhya.

The currency is Thai Baht.

When a buyer made a payment to a seller through Facebook Pay (whether by bank transfer, credit or debit card), can the seller get the payouts to the linked bank account instantly?

No, the payouts will be transferred to the merchant’s linked bank account the next day* (T+1).

Please see the cut off time here.

*Remark: if your products are covered by Purchase Protection, the timeline for payout will be different from this.
See Purchase Protection with Facebook Pay.

How many bank accounts can be linked?

Only one bank account can be linked to a Facebook page

When does a seller receive the payouts?

Whether the payments are made by bank transfer, a credit card or a debit card, settled transactions are cut-off daily at 9PM and payouts will be transferred to your linked bank account within the next day* (T+1), not except weekends and public holidays. Your bank statement is shown in one single sum.

For example, if a buyer makes a payment to you on Monday before 9PM, you can expect to receive the payouts by Tuesday. If the transaction is completed after 9PM, you can expect to receive the payouts by Wednesday.

*Remark: if your products are covered by Purchase Protection, the timeline for payout will be different from this.
See Purchase Protection with Facebook Pay.

Is there a maximum limit per transaction?

The default maximum amount allowed for a single transaction = 20,000 THB. The default maximum amount for a month = an individual seller can accept 300,000 THB. per month per one KGP account.

Note: One KGP account can manage 10 Facebook Pages, If you want to increase the limit, please contact call center at 02-0088820.

Can I request to increase the amounts of maximum transaction limit and maximum monthly limit?

Yes. Please contact call center at 02-0088820 to request.

Can buyers request for refund?

Regardless of whether the sellers are part of Purchase Protection program, buyers can request for refund within the 7-day holding period, or before the buyer marks the order as received, whichever is sooner.

Likewise, sellers can cancel order within the 7-day holding period, or before the buyer marks the order as received to give buyers full refund.

Purchase Protection Program by Facebook: Here
Purchase Protection Policies: Here

What is Purchase Protection and how does it benefit you?

Purchase Protection with Facebook Pay is a policy that let buyer to shop with confidence and, in turn, allows buyers to pay with peace of mind when shopping on Facebook or Messenger. Buyer can dispute the order with seller before the 7-day holding period ends, and request a refund for the following reasons:

  • They didn’t receive the order.
  • The product arrived damaged.
  • Items were missing in the order.
  • The listing described something differently.

How does Purchase Protection work?

All eligible transactions below ฿9,300 ($300) with Facebook Pay between you and your buyers will be covered by Purchase Protection.

Purchase Protection means:

  1. Buyers must pay with Facebook Pay either via credit card or bank transfer.
  2. Your payout will be held for up to 7 days, or until the buyer marks the order as received, whichever is sooner.
  3. If the buyer disputes the order with you, you are given 24 hours to reach the issue with the buyer independently.
  4. If you can’t resolve the issue with the buyer, they can file a claim with Facebook. Alternatively, the claim will be automatically filed with Facebook if the dispute is not resolved in 3 days.
  5. Facebook will review each Purchase Protection claim, and if Facebook approves the claim, the buyer will get a refund for the full purchase price of the order.

How does Purchase Protection change the way I get paid?

Payments for completed orders will now be held for up to 7 days or until the buyer marks the order as received.

How do I track the status of the dispute?

Both buyers and sellers can track the status of the dispute by clicking on the payment bubble of that particular payment on Messenger.

Who will mediate disputes and make adjudication between seller and buyer?

Facebook will review each dispute between sellers and buyers and will contact buyers via email. Both buyers and sellers can track the status of the dispute by clicking on the payment bubble of that particular payment on Messenger

How long does it take for Facebook to review each dispute?

It will take up to 3 days for Facebook to review each dispute.

How long does it take for buyers to get refund?

  • In case the buyer paid with credit or debit card: if Facebook approves buyer’s claim, it will take up to 30 days for the buyer to get refund.
  • In case the buyer paid via bank transfer: if Facebook approves buyer’s claim, the buyer will get the refund a day after the case is resolved.

Can I opt out of Purchase Protection?

Purchase Protection is a mean to leverage buyer to shop with confidence on the platform, so purchase protection will cover most business categories but excludes some which are excluded from Facebook commerce policy (i.e. Food and some services categories)

When will Purchase Protection come?

KGP and Facebook is now launching the pilot phase of Purchase Protection policy to selected sellers on August 25, 2020 and we’re rolling out the service to cover more sellers in the future.

How do I know which merchandise is covered by Purchase Protection policy?

The phrase “Covered by Purchase Protection” will be displayed under the photo of the merchandise and as Post-payment-request admin text in Messenger. Please note that the transaction will be covered by Purchase Protection Policy only when the payment is made using Facebook Pay.

In which cases do buyers can dispute and request for refund?

Please note the buyer can dispute the order with you before the 7-day holding period ends, and request a refund for the following reasons:

  • They didn’t receive the order.
  • Their product arrived damaged.
  • Items were missing in the order.
  • The listing described something differently.

How can I open a dispute and request for refund?

Buyers can dispute the order with you before the 7-day holding period ends, or until the buyer marks the order as received, whichever is sooner. Sellers and buyers will then be given 24 hours to resolve the issue after buyers choose to dispute the order. If the issue can be resolved, sellers can cancel order and give full refund to buyers. However, if the issue can’t be resolved, buyers can file a claim with Facebook. Alternatively, the claim will be automatically filed with Facebook if the dispute is not resolved in 3 days. Facebook will review each Purchase Protection claim, and if Facebook approves the claim, the buyer will get a refund for the full purchase price of the order.

Is there a fee for Purchase Protection?

Purchase Protection with Facebook Pay is a policy that enhances buyers’ confidence and, in turn, allows buyers to pay with peace of mind when shopping on Facebook or Messenger. As a result, there’s no fee associated with the service.

How can I contact KGP when I need any assistance?

  1. Call Center: Tel. 02-008-8820 (24/7)
  2. Chat on KGP Facebook Page: Here
  3. Email for buyer support: customerservice@kasikornglobalpayment.com

Can the seller request for the Tax-Invoice?

Yes. You can contact call center at 02-008-8820 to request for Tax-Invoice (MDR fee). We will send the Tax-Invoice to the address given when registering for KGP.