Merchant Operations Manager
ฝ่ายบริการลูกค้าและองค์กรAt Kasikorn Global Payment (KGP), our people come first. We work together to create an inspiring work environment so that our people can do their best.
We’re looking for people who are passionate, enthusiasm and aim to grow together. Join our diverse, dedicated and professional team today!
หน้าที่และความรับผิดชอบ
Customer Management
- Developing operation and service strategy, system, process to maintain strong relationship with customers and compete with competitor with cost effectiveness via various channel e.g., call center, chat, email, social media.
- Operating payment service as customers request.
- Analyzing customer’s complaints and provide solutions to ensure service quality completenes.
- Maintaining high quality customer service standards and good operational control to prevent any complaints and losses.
Operational Managemenะ
- Monitoring transaction processing to ensure smooth and secure processing of all payment transactions, from authorization to settlement.
- Monitoring risk activity, fraud, ensuring compliance with relevant regulations.
- Handling incidents to ensure minimal disruptions to service and maintaining high customer satisfaction.
คุณสมบัติ
- Bachelor’s degree in Business Administration, Finance, Information Technology
Management, Statistics or related fields. - Minimum 1 year of experience in Payment Service, Service System, After Sale Service
- Good understanding of the payment gateway industry and relevant regulations.
- Proven track record of success in operational efficiency.
- Excellent communication and interpersonal skills.
- Solid analytical and problem-solving skills.